OECHSLER satisfaction survey 2022

OECHSLER conducted a comprehensive Satisfaction Survey, targeting over 400 contacts from our diverse customer base, representing various technologies, markets, and products. The results were highly encouraging, as 96% of our customers expressed high satisfaction with OECHSLER and indicated their willingness to engage in further collaborations with us.

Our customers' satisfaction with OECHSLER was notably high, with an exceptional satisfaction rating of 87 out of 100 points. Moreover, the competitive benchmarking proves our strengths in Innovation, Quality and Customer Care. 

The survey covered three main sections:

1. General Satisfaction: This section focused on the overall satisfaction of the respondents with their partnership with OECHSLER. It explored possibilities for further collaborations and evaluated various aspects such as R&D, Quality Management, Project Management, and Sales & Customer Service.
2. Customer Loyalty: This section delved into the loyalty of the customers and their likelihood to recommend OECHSLER to others, selecting OECHSLER again and expanding business in the near future.
3. Benchmarking: The final section assessed the overall performance of OECHSLER compared to their competitors, leading to high ratings in Product Quality, Innovativeness and Customer Care.

These positive findings reinforce our commitment to delivering pioneering products and services to our valued customers and partners. We also appreciate critical feedback as we can continue to strive for excellence in all aspects of our operations and go beyond innovation.